24Files Compatibility - SharePoint Site Structure Guidelines

Summary

For optimal performance of 24Files, we recommend using flat, individual SharePoint sites under /sites/. Subsites, hubsites, and custom paths such as /teams/ are not supported and may result in errors or limited functionality.

Use of Subsites, Hubsites, and Custom SharePoint Paths like /teams/ Not Supported

Why this guideline?

At 24Files, we aim to deliver a stable, manageable, and future-proof integration with SharePoint Online. That’s why we only support the standard flat SharePoint site architecture. Features based on subsites, hubsites, or custom URL structures like /teams/ introduce risks and are no longer recommended by Microsoft.

What is not supported ?

The following configurations or structures are not compatible with 24Files:

Structure Type	Example URL	Status
Subsites	https://tenant.sharepoint.com/sites/projectX/subsiteA	❌ Not supported
Hubsites with hierarchy	https://tenant.sharepoint.com/sites/hubA/subsiteB	❌ Not supported
Custom root paths like /teams/ instead of /sites/	https://tenant.sharepoint.com/teams/sales	❌ Not supported

What is supported?

A flat structure of SharePoint sites where each site has a unique URL in the format:

CODE

https://tenant.sharepoint.com/sites/24Files-Sales  
https://tenant.sharepoint.com/sites/24Files-Engineering

This approach aligns with Microsoft’s best practices and ensures optimal compatibility with 24Files.

What should I do if my organization already uses subsites or /teams/ ?

Step 1: Map out your current SharePoint site structure.
Step 2: Set up new SharePoint sites under the standard /sites/ root, without hierarchy.
Step 3: Migrate existing documents to this new flat structure (with IT support if needed).